A private concierge
for every resident.
From the day they collect their keys, every resident holds one number on WhatsApp. A senior concierge sources the table, the car, the seat that takes a relationship to secure. No app, no login — and nothing sends without a human’s approval.
One number. Real humans. Every hour.
A concierge in their pocket from the day the keys are handed over. The standard of a five-star desk, without the desk in the lobby.
The first message
On settlement, a warm WhatsApp from the building’s dedicated number. No app, no login. Residents reply the way they already message everyone else.
A reply within minutes
Every message receives a human-approved reply, every hour of the day — the same voice on day one and in year five. Never a template.
Sourced quietly
Reservations, car service, theatre, in-home wellness, last-minute flowers — drawn from our network and arranged the way a well-connected friend would.
The first message, the day they get their keys.
On settlement day, a warm WhatsApp arrives from the building’s own concierge — the full menu of services ready from the first message. No app, no login. Every reply is drafted by the Concierge Agent and approved by a senior human before it sends.
Twelve services. Each one fulfilled, end to end.
Not a menu of possibilities — a working set of capabilities. Every request is sourced, confirmed and followed through by the desk. Nothing comes back with a “try here”.
The experience of a senior concierge, for every resident — without the senior concierge headcount.The premise
Thousands of reservations. Every neighbourhood.
This is the network behind the message. Residents inherit it on settlement day — no waiting list, no proving ground. Tier-one access from the first hello.
Across the city’s most sought-after rooms and addresses.
Sourced through relationships built over years, not booking engines.
At every notable room. The tables the public can’t book.
Your voice. Locked. Logged.
Nothing leaves in your building’s voice unguarded. Every reply is drafted in your tone and read by a named senior before it sends — every shift, every hour.
Voice trained on the brand
The Concierge Agent reads the building’s brand guide, sales-campaign tone and prior approved exchanges as context for every draft. The drafts read like a concierge who has lived in the neighbourhood for ten years.
Senior approval on every send
Every outbound message is reviewed by a named senior concierge before it leaves. Approve, edit, or reject. No auto-send mode. The human-in-the-loop is structural.
Full audit, every state change
Original draft, edits, final body, approver and timestamps, all logged in an append-only trail. The owners corporation can audit any reply, any resident, any time.
Live in four weeks.
From signed proposal to the first WhatsApp at the first settled door, in four weeks. Developer-funded, marketed from launch, embedded from settlement day.